Prescriptions

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Patient Access - order online

If you are registered with Patient Access you can view and order your repeat prescriptions online. We would encourage patients to use the Patient Access service to request repeat medication as this enables your repeat request to be processed more quickly and efficiently.

It is important that you order repeat prescriptions before you run out of your regular medication. Requesting an "urgent" repeat prescription because you have run out of your medication is not an appropriate use of resources. Prescriptions received before midday will be processed ready for collection after 2pm the following working day. Prescriptions received after midday will be ready for collection 48 hours later.

Requests for repeat prescriptions can be made in the following ways:

Telephone requests for repeat medication can not be accepted for safety reasons.

Please note if your medication request is NOT on your repeat prescription your request will take longer to process and the doctor may ask for more information or wish to speak with you. Delays may also occur if your medication request is different from what your doctor has prescribed for you in the past.

However we receive your request the aforementioned timescales are the same. If you wish to order your usual regular medication early for a holiday or other reason, please let us know at least a week beforehand, together with the reason for the early request.